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Are you using predictive dialing AI in your call center? Do your reps listen to answering machines? | Jason Shouldice

Are you using predictive dialing AI in your call center? Do your reps l…

397 views11 months ago

FacebookJason Shouldice

SOLVED: Telemarketers use a predictive dialing system to decide whether a person actually answers a call (as opposed to an answering machine). If so, the call is routed to a telemarketer. If no telemarketer is free, the software must automatically hang up the phone within two seconds to comply with FAA regulations against tying up the line. The SmartWay company says that its new system is smart enough to hang up on no more than 2 percent of the answered calls. Write the hypotheses for a right-ta

SOLVED: Telemarketers use a predictive dialing system to decid…

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