Shopify Help Center
Learn about your Shopify admin, the Shopify mobile app, and Shopify home. Your account Learn about your Shopify account and how to manage your staff’s access, bills, and financing.
Shopify Help Center | Shop chat
Shop chat lets you chat with customers who reach out to your store through the Shop app. Messaging with your customers can help improve their experience before and after they place …
Contact Shopify Support • Shopify Help Center
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Shopify Help Center | Providing online customer service
Visitors to your online store can send messages to you using the online store chat. You can use Shopify Inbox to read and respond to your messages from your mobile device, or from a web …
Shopify Help Center | Customize chat settings and appearance
You can personalize your online store chat appearance by adding a profile picture to Shopify Inbox. Your Shopify Inbox avatar uses the picture from your account settings. You can change …
Shopify Help Center | Instant answers
Set up instant answers for Shopify Inbox to display predefined answers when a customer clicks a question in chat.
Shopify Help Center | Contacting a Shopify store about an order
Find store contact information: Look for dedicated email addresses, phone numbers, or support chat options that make it easy to get help before placing your order. Read store policies : Look …
Shopify Help Center | Managing customer conversations
You can access a customer's profile from any open or closed conversation in the Shopify Inbox web or mobile app. The customer profile displays details about the customer, such as whether …
Shopify Help Center | Chat settings and appearance
Configuring chat settings and appearance for Shopify Inbox From your Shopify admin, in the Inbox channel, you can manage your chat settings, instant answers, first replies, and turn on …
Shopify Help Center | Shopify Community
The Shopify Community provides discussion forums for merchants and Partners, as well as those looking to learn more about Shopify. You can take part in business conversations, receive …