Refund, replacement, repair - Consumer Protection
Businesses should not say they don't give refunds, or put conditions to refunds, such as set time frames. This could break the Fair Trading Act, by misleading you on your Consumer Guarantees Act rights.
The Trade Practices Act 1974 (the Act) protects consumers when they buy goods and services. It does so by saying that there are legal rights and obligations in every contract between a buyer and a seller. For example, the law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care ...
Enforcing your rights and dispute resolution - Commerce …
These dispute resolution services help people who want a refund or advice. If you are unable to resolve your issue by talking to the trader, the Disputes Tribunal can be a quick and inexpensive way to help you resolve the dispute. We are responsible for enforcing the Fair Trading Act.
Repair, replace, refund, cancel | ACCC - Australian Competition …
Consumers are entitled to a solution of a repair, replacement or refund if a product or service they buy doesn’t meet one of the basic rights. These basic rights are known as consumer guarantees. The solutions are collectively referred to as remedies. What remedy the consumer is entitled to generally depends on:
Change of mind - Consumer Protection
Some types of sales have special legal protections under the Fair Trading Act to allow you to change your mind after the sale. This is known as the 'cooling off period'. This includes: door to door sales. Laybys. Buy Now Pay Later. Telemarketing and door-to-door sales.
Fair trading and consumer rights - Access Canberra
Public warnings identify business that have engaged in unacceptable trading and business practices. View all Fair trading legislation public warnings. Enforceable undertakings are voluntary agreements between a business and Fair Trading.
Repairs, replacements and refunds: consumer rights
Learn about the consumer guarantees and your rights for repairs, replacement, refunds, cancellation or compensation for your purchase of goods or services. Find out what your options are if you have minor problems with a purchase of a product or service and what businesses can do to fix your issue.
Know your legal obligations - ACT Government
Telling your customer there are no refunds, can be misleading about their rights and may be a breach of the Australian Consumer Law. Depending on your business, you might need to share your policies with your customers. If you run a digital business, consider adding common policies to your websites.
Check your rights with products | Consumer Protection
Had a delay, issue, or fault with a product you purchased online or in store in New Zealand? The Consumer Guarantees Act and the Fair Trading Act may cover you. Use this tool to see what consumer rights you may have to resolve with the supplier.
Booking travel in Australia – your consumer rights
If you are entitled to a refund, the business must: give you a free-of-charge refund; make sure any refund is paid within a reasonable time; offer the refund first, before they can offer any other alternatives, such as a credit; take steps to recover money from suppliers and, where it should be returned to a customer, return the money as soon ...