In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Thank you Booking.com for publishing my article, “Wheelchair Assistance at Airports: How Does It Work, and How Do You Arrange It“ Allow at least an hour of extra time when scheduling flights ...

Redundancy is the idea of making multiple copies of the same job, where each copy is dispatched to a different queue, and where one only needs to wait ... Scheduling in Server Farms: talk slides and ...

NHS hospitals are giving priority ... the queue when they arrive at hospital and taken straight to a consultant for further evaluation. The scheme is aimed at patients who might otherwise find it ...

This permanent change in policy allowed the department to ignore 28.2 per cent of people in the inbound queue, and 25.97 per ... remained the department’s priority, work to improve the ...

There were over 100 people across Northern Ireland left waiting for ambulances on Friday night, with Saturday evening also displaying similar pressures throughout the health system. The Northern ...

"Our clients end up waiting a fair amount of time to get access." Ottawa public library wants cheaper e-books from big publishers Library CEO urging patrons to join fight for e-books Queues are ...

The VA published a policy in 2017 prohibiting the use of any paper wait lists, calendars, logbooks or spreadsheets for scheduling in ... patient care and safety a priority, and we appreciate ...

BOJ Is Said to See Little Cost to Waiting for Next Rate Hike Some officials aren’t opposed to rate hike at December meeting Decision to be made only after assessing data and markets ...