It is important for the contract to be looked at by someone who understands the technology, the services being purchased and ...

The next stage of AI development, which lets the technology act with more autonomy and performs some customer service actions, is being applied to an industry that must constantly embrace change.

In addition to standard information and management systems like CRM and ERP, fleet owners across industries can use advanced ...

Fraud in food delivery platforms is a growing threat, draining restaurant revenue and eroding customer trust. From account takeovers to sophisticated GPS spoofing and device manipulation, fraudsters ...

With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

Customer experience is not disappearing by 2030. It’s evolving with AI and human strategy to build trust and drive long-term ...

I switched phone plans. Suddenly I was locked out of everything from Amazon to unemployment benefits.

The state’s governor is going into the new year with an updated commitment to improving government technology and digital services. The push relies heavily on making contact centers more efficient.

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

North American telecom, media and entertainment firms are adopting emerging technologies to fuel innovation and improve ...

Technological innovation marches at a rapid pace, so separating important changes from others that matter less can be tricky.

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...