Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Telling powerful stories is surprisingly important in B2B marketing. Many B2B businesses will often go to great lengths to explain product benefits, but when has technical detail ever grabbed anyone ...

The vote marks the latest return-to-office industrial action from workers in the public sector. Office for National Statistics workers, who are members of PCS, also voted for strike action over ...

WASHINGTON (AP) — The Service Employees International Union is returning to the AFL-CIO after 20 years, betting that a united labor movement will do more to help workers overcome legal ...

client information and customer service workers; graphic designers; business services and administrative managers; and claims adjusters, examiners, and investigators. {{^adFree}} {{/adFree}} ...

Amazon, Kobo, and many other brands have systems that track reading progress, goals, achievements, or daily stats. Some apps do the same thing but work on smartphones and tablets. Popular ones ...

Taiwan is launching two new visa programs to invite skilled Indian workers for key sectors like technology and engineering. The Employment Seeking Visa allows them to look for jobs, while the Taiwan ...

But it wasn’t such a straightforward process. Upon speaking with a rep in-store, they were informed that they’d need to call customer service. Thankfully, a service ticket was created for them ...