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But McPhillips said big spaces like airports can feel cold and unwelcoming without background music. "A well-crafted audio strategy is one that people aren't particularly cognizant of," he said. "They ...

But McPhillips said big spaces like airports can feel cold and unwelcoming without background music. “A well-crafted audio strategy is one that people aren’t particularly cognizant of,” he said.

SEATAC, Washington (AP) — Background music is no longer an afterthought at many airports, which are hiring local musicians and carefully curating playlists to help lighten travelers’ moods.