Salesforce pushes AI innovation with Agentforce 2.0, enhancing CRM with advanced automation and Slack integration.

Popular appliance brand SharkNinja is testing Agentforce AI as part of its new Salesforce commerce and service capabilities.

The salesforce B2C commerce developer training programme will be a 70-hour online 8-week course. Another 130 hours of hands-on practice session will be offered. The course has been launched as ...

For years, businesses have turned to the cloud for scalable data storage and flexible computing power, but new capabilities have paved the way for a new definition of the cloud: less IT asset ...

Salesforce is laying off some employees at Own, an Israeli cloud backup company it recently acquired for $2 billion. The job cuts, impacting roles deemed non-essential "post harmonization," signal ...

Shih moved into the top AI role at Salesforce in March 2023, having previously headed up the company’s Service Cloud division. Before that, she ran the AI company she co-founded, Hearsay Systems ...

Meta hired Salesforce’s CEO of AI, Clara Shih, to lead a new organization building AI tools for businesses that use Meta’s apps to reach consumers, according to a LinkedIn post from Shih on ...

Salesforce Inc. is planning to cut workers at Own, the data management startup it acquired for about $2 billion. Some roles will not be required “post harmonization,” Salesforce told workers ...

If a software product is successful enough, you’ll probably be able to find a company building an open source alternative. And yet, nobody has created a modern open source CRM product that can ...

Many universities have committed to embedding sustainable development into student learning. This poses challenges for educators tasked with making this happen. There are two pitfalls to avoid: ...

Do you want to increase employee engagement? Or improve channel communications to ensure the success of your partners? Cynoteck's Salesforce Community Cloud Implementation Services can help by ...