Genesys is a virtual call center software that is GDPR, HIPAA, and PCI-DSS compliant. They provide encryption for all data in transit and at rest, as well as role-based access control. Genesys ...

The use of VoIP (Voice over Internet Protocol) call center software is gradually becoming more popular in the business sector because of the various advantages it brings like cost-effectiveness ...

We had to try it. The service is free, but users receive only 15 minutes of call time per month. Standard carrier fees may apply. CNET called the number and first asked about the weather in San ...

What are call center metrics? What does metrics mean in a contact center environment? Those are probably the first questions that come to mind, so let’s address them at the outset. Contact and call ...

Fetch all inbound call flows from a Genesys Cloud organization CallFlowVisualizer.exe -f all -t inboundcall -p YourOrgName Specify flowName in organization YourOrgName and save as png format ...