There’s a phrase I’ve come to live by: “Customer experience is not part of the game; it’s the game.” In today’s world, where ...

Powered by Moments AI, Inmar Media formally unifies Aki Technologies’ innovative media solutions with Inmar’s data-driven expertise. WINSTON-SALEM, NC, Jan.

As we look ahead to 2025, the insurance industry is poised for significant evolution. Prioritising customer experience, ...

Citrix buys Unicon as the VDI, DaaS market heats up with interest in virtual desktop infrastructure and desktop as a service, ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Chatmeter research foundSAN DIEGO, Jan. 21, 2025 (GLOBE NEWSWIRE) -- Chatmeter, the leader in multi-location customer intelligence, ...

The CMO’s role has evolved from a creative steward of the brand to a strategic leader driving measurable business impact. By ...

Shares of NIO ( NYSE:NIO) gained 1.46% on Thursday, Jan. 16, reaching as high as $4.19 per share, building on its momentum ...

Telling powerful stories is surprisingly important in B2B marketing. Many B2B businesses will often go to great lengths to explain product benefits, but when has technical detail ever grabbed anyone ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

Financial institutions may offer open-end credit and closed-end credit to consumers and businesses. Open-end credit is a revolving credit product, while closed-end credit is a nonrevolving lending ...