Alongside its big public push for AI investments, the U.K. government is also playing a virtual card to catapult itself into ...

Silkie Carlo, director of privacy campaign group Big Brother Watch, said the digital ID system risked being 'all-encompassing ...

Customer service has continued to deteriorate, the Public Accounts Committee said, as it urged the tax authority to be bolder ...

MPs have accused HMRC of deliberately running a poor phone service for customers in an attempt to push them online instead.

The Public Accounts Committee has warned in a new report that the tax authority is damaging public confidence in the tax ...

HMRC has been accused of running a 'deliberately poor' phone service by a Parliamentary committee, cutting-off customers ...

The UK’s tax authority is “degrading its own services” and damaging the public’s confidence, a report into HMRC has warned.

HMRC is 'deliberately' offering taxpayers poor customer service, according to a report by MPs which found that waiting times ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online ...

MPs have demanded that the UK's tax collecting authority, HMRC, do more to chase unpaid tax and look after customers who ...

The push towards digital voice and full-fibre broadband continues with 163 new locations facing older copper technology being ...