Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

RAVE to Good to Go customer service for their positive attitude and helpful advice about the tolling sticker program. In an ...

According to the Frank Sinatra song, "Love is lovelier, the second time around." We'll see how that works out in the second ...

Where is our heart of worship? Take attending a church service ... So my attitude in worship is something that is in my power to control. It is a choice. I can choose to have the right attitude and ...

We took the truck back after a $6700 estimate to replace and repair we declined service. We purchased the equipment to test the DEF our self and it came back totally normal with no contamination.

The Department of Chemistry at the University of Houston is ranked by the National Research Council in the top 50% of 212 doctoral programs in the U.S. Members of the faculty, postdoctoral researchers ...

"We have no reason to believe he has done anything less," Conrad wrote. In declining to make a referral to the Justice Department, Conrad cited "constitutional questions" about whether the ...

Gumbs, the vice chairman of the Shinnecock Nation Council of Trustees, with Deb Haaland, the U.S. Secretary of the Interior, earlier this year. Lance Gumbs, the vice-chairman of the Shinnecock ...