Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

The "bill credit will be calculated using the daily rate customer is charged for wireless service only (excludes taxes, fees, device payments, and any add-on services," AT&T said. If an outage ...

Bob Clayton told us he comes in almost every day for "trains, chit chat and old-fashioned service". Martin tells us: "The most important thing to us, whether a customer buys anything or doesn't ...

1. Electricity transmission and distribution (T&D) systems across the U.S., and also worldwide, need upgrades to handle increased loads and facilitate the integration of renewable energy resources ...

Customers want to see a reduction of their overall energy bills to validate their decision to switch fuel sources. But, a negative operating cost gap, in which the cost of heating goes down after ...

A MOBILE provider with millions of customers is to axe a key service this month. Customers will need to find an alternative solution when the mobile service is switched off for good at the end of ...