People visit the shop from all over the world including China and Australia, but the owners refuse to follow national trends ...

In the rush to debate whether customers should move their ERP to the cloud or not, the industry has perhaps overlooked a ...

As the winter weather chill sets in it's important to be prepared as much as possible.Entergy Texas is storm ready every ...

The customer is not always right. And some of them are more expensive than they’re worth. Here's how to make sure they don't ...

The consumer group uSwitch issued the warning to O2 customers as the mobile provider is set to shut down its 3G mobile data ...

This column is part of The First 90 Days, a series about how to make 2025 a year of breakout growth for your business. ​“Familiarity breeds contempt” does ...

Mastering the art of complaints can turn dissatisfaction into trust, helping customers and businesses build stronger, more ...

Reselling is a fantastic way to enter the web hosting business without owning and operating your own servers. These top-rated ...

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

Sobot's annual customer conference in Singapore saw Co-founder and CEO Yi Xu unveil new 2025 service standards, emphasizing excellent service as a key differentiator in the SaaS industry. Xu ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Martin Lewis has launched a new poll for his Money Saving Expert subscribers, readers and followers to engage with as we head deeper into the New Year.