How important are online ratings and reviews? Our annual CXresearch found 85% of U.S. customers say ratings and reviews help ...

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While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Customers and businesses who change from one bank to another by using the service are fully protected against any monetary ...

Business technology provider Square has rolled out a new brand platform that emphasises the importance of humanity when ...

The company emphasizes the importance of cybersecurity vigilance and transparently addresses user concerns.

Mobile firm EE has announced prices will rise for mobile, broadband and TV customers with the exact amount changing depending ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

The comment originated in a shareholder letter from 1999, later repeated in interviews, in reference to Amazon's devotion to its customers.

As an act, listening communicates respect and partnership. It signals that you value input, care about concerns, and are committed to collaboration. If you’re genuine, these signals set the tone for a ...

When we act ethically, we can contribute good to the world. Asking ourselves these 10 questions can be a starting point.