Shep Hyken is a customer service/CX expert ... honor and care shown toward someone or something that is considered important.” · Merriam-Webster Dictionary includes “high or special regard.” ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...