A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

Expedia is one of the leading online travel agencies that help millions of travelers book flights, hotels, car rentals, and ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

A policy to have tickets expire in 30 days, expected to save NJ Transit $25 million, has instead cost it $23.3 million in ...

In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

Customers are advised to now visit the City’s main website to log-in to their account and conduct business related to their ...

Central Maine Power officials say imposters are posing as employees of the utility company and reaching out to residents and ...

Cash App's parent company Block has been ordered to pay $175 million to users and the Consumer Financial Protection Bureau's ...

In a Facebook post, CMP says to watch out for people pretending to be CMP employees. They say if you an unsure if a person is ...