Email response time is how quickly your company responds to incoming emails. Depending on the context, this could apply to ...

Leaders from Nuuly, Aviator Nation, and Parachute share how their fast-growing businesses manage customer service to drive loyalty.

Have a question about your Amazon order or need help resolving an issue? You're not alone. Fortunately, Amazon offers multiple convenient ways to connect with t ...

A recent Gartner survey found that nearly two-thirds of customers prefer that companies don't use AI for customer service ... and they shoot over an email asking, "Why aren't we doing that?" ...