The goal in these exercises is to help your team become more confident and proficient in what they say and do. When you achieve greater confidence and proficiency, you will also achieve greater trust ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.

The lawsuit against LinkedIn, alleging it used customer information for AI model training, has been withdrawn.

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Customer confidence is crucial in service industries. When customers feel secure and valued, their overall experience ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

B2B customer service is more important than ever for manufacturers as customers expect the same fast, convenient service they ...

As artificial intelligence (AI) continues to make its mark on various industries, customer service is experiencing one of the ...

It doesn’t really matter how important homeowners think these certifications are, because the HVACR industry knows their ...