Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Trump signed executive orders aimed at building military presence along the border and designating cartels as foreign ...

Should we all be concerned about our cortisol levels? I took a blood stress test and spoke with experts to find out.

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

There are seven women who remain on the list of 33 hostages expected to be released from Hamas captivity in the first phase of the hostage deal. Information ...

📷 Photos: Trump’s inauguration 🐍 Lunar New Year events 🏠 Home insurance after the fires ⛰️ Hike of the week 🍽️ Hidden gem: BoujieMana The Lilac fire was reported around 12:45 a ...

Time-travelling drama about the Japanese American legends of US military history.