Critics say the bill undermines the right to due process and risks prolonged detention of innocent people, while diverting ...

Just a few hours into the new year, a driver plowed a rented truck into a New Orleans street full of people. Investigators ...

Everyone, regardless of income, needs health care to survive and thrive, and most Americans agree that health care is a ...

Nebraska Gov. Jim Pillen delivered his 2025 State of the State speech, outlining his priorities for the year ahead and the ...

Proponents say the bills could reduce gun violence and protect public safety, while critics might call them ... check system and any relevant state records systems or other databases and resources ...

Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

Murphy, who did not cast a vote when the bill was up for a procedural vote on Thursday, said the attorneys general provisions would “make the immigration system much, much, much more complicated ...

The original plan was to use $800,000 of American Rescue Plan Act federal funding to pay off up to $80,000,000 worth of medical debt for St. Louisans.

Parts of Mississippi can expect freezing temperatures, lows in the teens in the coming week. Know how to prep your home, ...

The caller doesn’t want anyone specific, they just need to connect with billing since they reached the ... How you transfer a phone call depends on your call center management system. If your team ...

Thousands of Texans in need are abandoning the state’s suicide hotline mid-call every month as call centers struggle under a $7 million funding deficit and a growing suicide rate statewide.

Illinoisans are no strangers to economic challenges. As inflation rises and the job market becomes increasingly difficult to ...