There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything ...

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Why settle for an ancient, analog PBX? The best voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a small-business-friendly price.

Our latest research shows that Google Voice and Zoom Phone are the cheapest VoIP phone services in 2025 ... are when choosing from two of the best business VoIP providers. There are other options ...

VoIP, or “Voice over Internet Protocol,” lets a business place or call ... According to robocall blocking service YouMail, 46% of all illegally made phone calls use VoIP technologies.

"It becomes really easy for companies to start positioning the access to phone service as a premium," said Michelle Kinch, an assistant professor of business administration at Dartmouth's Tuck ...

Google Voice allows you to combine all your phone services and forward calls to several devices at a time. So, if you have a landline at home, a business phone, and your personal smartphone ...