Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

A recent audit found that DTE customers experienced 'worse than average' restoration times. The utility is investing millions ...

The business has successfully expanded its share in a highly fragmented market from 4% in 2007 to 11% in 2024 in the US through a combination of its “cluster” strategy and bolt-on acquisitions.

To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

CNBC Select reviews Navy Federal Credit Union, which offers VA loans and other zero-down mortgages for military families.

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

A new report by the ICS reveals a significant disconnect between customer expectations and the reality of service delivery in ...