A team of KUT producers spent a day with clinicians who field calls from Austinites in crisis. Here is a snapshot of what ...

A few weeks ago, a Filipino BPO worker sparked a heated discussion on Reddit with a chilling prediction: "I keep saying this.

Software provider was third party under California privacy law Plaintiff adequately pleaded Vitas ‘aided’ recording of calls Hospice-care provider Vitas Health Corp. must face a proposed class action ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide ...

AMERICAN TOWNSHIP — A proposed data center in American Township is receiving mixed reactions. On one hand, economic ...

The Target in Commack, which opened in 2002, was one of six "underperforming" stores in five states that Target Corp. closed in 2019.

America will celebrate its 250th birthday on July 4, 2026. And Bowling Green, Henderson, Paducah and Edmonson County have formed a partnership, called the “Kentucky Americana Triangle,” to take ...

Paste Magazine is your source for the best music, movies, TV, comedy, videogames, books, comics, craft beer, politics and ...

Teen craft: Teens ages 11 to 17 are welcome to make shrinky dinks and button making crafts from 4 to 5 p.m. Thursday, Jan. 2 ...

Award-winning singer/songwriter Ray Bonneville will perform on Sunday, Jan. 12, 5:30 p.m., at the Safety Harbor Art & Music ...

As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

Recovery Centers of America’s main concern is patient ... When I was finally at my wit's end, I asked to have my phone to call my attorney and was told no. I had to push back HARD to get it.