The contact center ... driven by AI modernizes customer service in contact centers by providing agents with instant support, insights and suggestions during interactions. By leveraging natural ...

While access to data drives decision-making and innovation, the fragmentation of knowledge across countless tools and ...

To deliver value from generative AI, businesses must take concrete steps to ensure responsible AI becomes part of the ...

A discussion in Davos of how AI is changing leadership, with Francine Katsoudas (Cisco), Parker Mitchell (Valence), Amy ...

These words all capture variations on a theme: Applying knowledge is how people create ... we’ll soon enjoy new generative AI (genAI)-driven experiences that move the needle on delightfulness ...

Artificial intelligences (AI) have reached a critical threshold: they have exhausted almost all available human knowledge for their learning. Elon Musk, among others, is sounding the alarm on this ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that ... People with less knowledge about AI are actually more open to using the technology.

An organization developing math benchmarks for AI didn't disclose that it had received funding from OpenAI until relatively recently, drawing allegations of impropriety from some in the AI community.

"When AWS and (Google Cloud Platform) build the data center, they think about all these extracurriculars unrelated to AI." Lambda has not disclosed any involvement in the Stargate project.

Info-Tech Research Group's recently released report reveals how AI-driven solutions are transforming employee experience and knowledge management by improving collaboration, streamlining workflows, ...

Jan 23 (Reuters) - Generative artificial intelligence heavyweight OpenAI on Thursday previewed an AI agent that can carry out tasks on the web for users, as it seeks to enhance its chatbot amid ...