A week after a person is released from a crisis center, they have a 300% increased risk of death by suicide. The DLC is hoping to change that with a new suicide prevention program.

Data WIRED collected during the 2024 Democratic National Convention strongly suggests the use of a cell-site simulator, a ...

Last August the Des Moines Fire Department launched a new program to try to reduce the number of ambulance calls to some addresses in the city. “The year 2024 was a ...

Number 24 tells the story of one man’s transformation, from everyday Norwegian to heroic WWII resistance fighter.

A team of KUT producers spent a day with clinicians who field calls from Austinites in crisis. Here is a snapshot of what ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.

OSHTEMO TOWNSHIP, Mich. — Kalamazoo County Dispatch said it answered close to half a million calls in 2024, with all of it ...

Health Net is seeing a 200% increase in calls to their claims center, many because of problems reaching the new West Region ...

AI is not here to replace call center agents but to complement their work and improve the customer experience. By adopting a ...

Between 2017, the year China set up local supervisory commissions as pilot programs before establishing the NSC, and November 2024, at least 218 liuzhi centers ... some critics call it ‘legally ...

President-elect Donald Trump’s "border czar" said Thursday that the use of family detention centers for migrants is “on the table,” raising the possibility that the practice ended by the ...