As call centers ride the AI wave across the globe, human call center agents are wondering if AI will replace them or not.

The global ecommerce landscape is thriving. Retail sales are contributing to this. They are set to reach $7.4 trillion by ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

Additionally, Driivz offers Level 2 charging support via Konect’s Network Operations Center, which includes 24/7 proactive monitoring of charging sites, and remote handling of charger issues, allowing ...

A team of KUT producers spent a day with clinicians who field calls from Austinites in crisis. Here is a snapshot of what ...

Hoosier veterans looking for assistance now can use One Indiana Call Line for help linking them to agencies, congressional ...

Driivz announced a new service offering to provide an end-to-end solution for Level 1 and Level 2 support services for EV charge point ...

A week after a person is released from a crisis center, they have a 300% increased risk of death by suicide. The DLC is hoping to change that with a new suicide prevention program.

The majority of everyday users have little understanding of the role data centers play in the global technology system. But without data centers storing, processing and managing vast (and ever ...

Last August the Des Moines Fire Department launched a new program to try to reduce the number of ambulance calls to some addresses in the city. “The year 2024 was a ...

Calgary Flames general manager Craig Conroy has been searching for a center in the trade market for some time. TSN insider Darren Dreger mentioned on "Insider Trading" that the right fit must exist.