Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

If we are to shift productivity momentum back in our favour, it’s worth asking what this kind of progress means in our modern ...

With reports of the first human death from bird flu in the US, some Americans are feeling an uncomfortable flashback to the early days of Covid-19.

The invisible hand is a concept introduced by economist Adam Smith. It refers to the self-regulating nature of markets where ...