From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.

Frost & Sullivan recently researched the next-generation 911 market and, based on its analysis, recognizes AT&T with the 2024 ...

The W95B series is powered by the HCX Pro AI Processor MK II processor supported by a 4K Remaster Engine that improves streaming picture clarity. By leveraging AI and mathematical models, it delivers ...

Sister boss Jane Featherstone has added her voice to the growing chorus of industry figures urging for a reform of the UK’s ...

Sister boss Jane Featherstone has said that the TV industry should urgently “embrace” AI by embedding relevant skills in ...

During CES 2025 yesterday, Sony announced Horizon Zero Dawn movie in collaboration with Columbia Pictures, The Last of Us ...

The Building Blocks of Unified Communication SIP and VoIP have emerged as pivotal technologies that underpin contemporary ...

Covenant is a an ambitious project from a studio established in 2023 by developers who worked on Destiny, Halo, and Doom, among other titles.

Interactive Voice Response (IVR) systems are deployed at call centers worldwide to automatically interface with customers without the need for a dedicated call receptionist. GL’s tools have been ...

On Tuesday, February 4, 2025 at 8:30 a.m. Eastern Time, AudioCodes will conduct a conference call to discuss the Fourth Quarter and Full Year 2024 results, which will be webcasted simultaneously. The ...

"Even if it's 10 seconds, that's 10 seconds where the fire department or the ambulance can be responding to the scene before ...

The Xiaomi Mix Flip promises Leica tuning and some class-leading specs even if it isn't a clean sweep flip phone champ ...