1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Iron Mountain leads this category in the Management Top 250, followed by Intel and Ball ...

Oracle unveils new AI agents and generative AI features in Oracle Fusion Cloud Sales to enhance sales engagement & streamline ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced it has signed an agreement to acquire Cuein, a leader in AI native conversation data analysis and insights. Cuein ...

The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

But some people are more optimistic about the future of AI in customer service. Evan Macmillan is the CEO of Gridspace, which ...

Gartner puts “high” weighting on the following for Ability to Execute: Customer Experience, Sales Execution/Pricing, and Product/Service (core goods and services that compete in and or serve ...

Gartner does not endorse any vendor, product or service depicted in this ... scale their business and deliver digital-first customer experiences. Laserfiche employees are committed to the company ...

BALTIMORE, January 07, 2025--(BUSINESS WIRE)--The University of Maryland Medical System (UMMS) has been selected as a finalist in the Gartner Power of the Profession ... processes and empowering ...