Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

The enthymeme is a powerful rhetorical tool to influence and persuade others. Here's what it is—and how it's used.

Artificial intelligence is becoming increasingly popular, especially with chatbots such as ChatGPT blowing up online. But ...

Beyond the basics, ChatGPT can be a brainstorm buddy, a travel planner and even a mediator — all in the same day. Here are 15 ...

The East Bay Times/Mercury News pushed Ishii's candidacy—but the editorial arguments don't hold up to factual scrutiny ...

The same day Lively filed a formal lawsuit against Baldoni for sexual harassment, he responded with a suit of his ...

Emojis are so adorable and delightful that it’s difficult to imagine they can create so much confusion and uncertainty. The ...

The libel lawsuit accuses the Times of relying "almost entirely" on what it describes as "Lively's unverified and ...

A new website aims to increase transparency and access to all of Vermont’s 2025 legislative committee meetings.

Blake Lively and Justin Baldoni’s reported rift made headlines months before the It Ends With Us costars filed lawsuits.

Cynghanedd, the ancient Welsh art of poetic harmony, weaves rhythm, rhyme and alliteration into intricate patterns.

Imagine asking a search engine a question and getting not just a list of links, but a thoughtful, multimodal response ...