However, sending generic or impersonal messages can backfire and make your customers feel unappreciated or ignored. How do you personalize your thank-you messages to customers without sounding ...

Customer appreciation has become a lost art in today’s digital age. While many businesses focus solely on acquiring new ...

Effective follow-up begins immediately after a sale, when you call the customer to say "Thank you" and find out if he or she is pleased with your product or service. Beyond this, there are several ...