Telling powerful stories is surprisingly important in B2B marketing. Many B2B businesses will often go to great lengths to explain product benefits, but when has technical detail ever grabbed anyone ...

Research shows that people choose companies that understand their needs on a deeper level. They want to be heard, loved, and ...

Quebec has for decades clandestinely monitored the language in which stores greet and serve. A Gazette analysis takes readers ...

About two-thirds of fast food and counter workers in the U.S. are women, many supporting their families on those wages.

Artificial Intelligence Statistics: Artificial intelligence (AI ... Artificial intelligence is used in business applications that cover fields like customer service, marketing, and sales. All of which ...

The General used Bureau of Labor Statistics to examine the counties with the most car repair shops in Washington.

Automation and logistics firm Cimcorp has a new CEO. Veli-Matti Hakala took over on Jan. 1, succeeding former CEO Tero ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

WASHINGTON (AP) — The Service Employees International Union is returning to the AFL-CIO after 20 years, betting that a united labor movement will do more to help workers overcome legal ...

According to Treefrog Marketing, maintaining firm business hours helps small companies stay efficient and ensures employees can maintain a healthy work-life balance. While customer service is ...

Criminal organizations recruiting workers to infiltrate USPS system USPS Inspector General: Groups are stealing checks, credit cards In one incident, mail handler stole 55 packages out of St ...