Google is rolling out a redesign of the Pixel Phone app’s in-call UI that gives more prominence to Call Notes and Audio ...

Use scheduling tools that do the heavy lifting for you. Tools like Calendly or HubSpot’s meeting scheduler let prospects see when you’re available and book a time instantly. For group meetings, these ...

Master the art of routing with ready-to-use IVR scripts and examples designed to save time, improve efficiency, and boost ...

A customer service champion has revealed her top 10 hacks for beating the call centre queues and being put through to a telephone advisor. Lady Janey is unapologetic in her crusade to improve the ...