WWNO29d
For angry airline passengers, an apologist-in-chief smooths things over
(SOUNDBITE OF RED NICHOLS AND HIS FIVE PENNIES' "WHO'S SORRY NOW?") FRED TAYLOR JR: Hello. My name is Fred Taylor Jr. My job was to send letters of apology to customers that have been involved ...
KGOU29d
For angry airline passengers, an apologist-in-chief smooths things over
He talked about apologizing for a living with his wife, Julie, at StoryCorps. (SOUNDBITE OF RED NICHOLS AND HIS FIVE PENNIES' "WHO'S SORRY NOW?") FRED TAYLOR JR: Hello. My name is Fred Taylor Jr. My ...