A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Companies have hit whistleblowers with trade secrets suits over actions like saving code to GitHub or printing documents for ...

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Retailers are upping their security systems to fight back against thieves. But some worry the cost of increased measures will ...

Scott Sheffield, the former CEO of Pioneer Natural Resources, is a hero of the Texas oil industry. But the U.S. government has accused him of working with OPEC to fix prices.

TEM), a technology company leading the adoption of AI to advance precision medicine and patient care, today announced the national launch of olivia. olivia is an AI-enabled personal health ...

"All previously scheduled travel of refugees to the US is being cancelled," a State Department memo says, following an ...

Erie is a great choice for drivers who prioritize good service: It topped J.D. Power's 2024 customer satisfaction survey ... insurance company, with $48.26 billion in direct personal auto ...

It may be an employer's market, but you still need to lead with integrity. Engaging in idea theft is only going to hurt your ...

Wall Street banks have started hiring for 2026 summer interns. Here are 7 tips for nailing the HireVue screening tool used by ...

As an act, listening communicates respect and partnership. It signals that you value input, care about concerns, and are committed to collaboration. If you’re genuine, these signals set the tone for a ...