Mobility transforms call centres with advanced RoboDialing AI-assist communication servicesIssued by iMGroupJohannesburg, 20 Jan 2025AI has revolutionised the call centre environment. (Image: iMGroup) ...

CivicReach.ai is on a mission to better connect governments and the people they serve using artificial intelligence.

Once viewed as cost centers focused solely on efficiency, contact centers are now emerging as pivotal value centers that enhance brand loyalty and lifetime customer value. Is AI helping? You bet.

Treatment for allergic or irritant contact dermatitis may include home remedies such as cool compresses, moisturizers, and lukewarm baths. You may also require over-the-counter and prescription ...

The emergence of AI agents is poised to bring profound changes to the contact centre industry, writes RYAN FALKENBERG, CEO of ...

Move to the rhythm at BEATS, an electrifying concert across genres with Banff Musicians in Residence participants. Oscar® winner Cillian Murphy plays a devoted father who discovers disturbing secrets ...

This year saw massive policy changes in New Zealand’s science sector, with the coalition government changing tack on gene tech […] ...

For more than 30 years, the CCMA has been absolutely dedicated to supporting contact centre professionals. We’re constantly pushing ourselves to do more for our thriving community, which happens to be ...