The healthcare industry is changing rapidly. Today’s patients want more than just clinical treatment—they need personalized ...

After private equity acquisition of United States hospitals, global measures of patient care experience worsened.

Anonymous surveys empower healthcare organizations with feedback to drive change, build trust, improve communication and ...

The challenges ahead are real, but so are the opportunities. By staying adaptable, embracing new technologies and advocating for patient-centered care, we can emerge stronger as a healthcare system.

Yet, there is an often-overlooked piece of this complex puzzle: patient experience ... providing person-centered care — care that sees patients as individuals, not just cases.

Decrease seen in percentage of patients rating hospitals as 9 or 10 and in percentage who would definitely recommend the hospital.