Believe it or not, 2025 is right around the corner. This year flew by with many highs and lows. As we step into the new year, ...

Achieving a level of customer service that will distinguish your business in today’s marketplace doesn’t have to be difficult at all.

Here’s how to ensure your customer service ... your platforms and work together as one in real time. Often, it’s easiest to ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. A settlement has been reached in the Bouchard class action against the Government ...

I think we can all agree that life is much better whenever we are able to extend a helping hand towards others. But in the ...

Achieving complete automation requires the seamless orchestration of three core components: workflows, agents and knowledge.

Whether you need something funny and inspirational for yourself or for a friend, this collection of funny inspirational ...

While it can be uncomfortable, being able to deliver negative feedback effectively is a managerial superpower. Use these ...

My work focuses on helping organizations transform customer experiences (CX), the most important element of the modern sales process. More than half of customers switch to a competitor after a ...

Her work has been published on LendingTree ... But what they often forget to consider is its customer service. By opting for credit cards with the best customer service, you can get your issues or ...

It’s that time again. Every election that ends in a Democratic defeat seems to produce the same breathless analysis: Democrats have lost the working class! In 2004, we heard that “working ...