A Japanese izakaya chain has discontinued its “face slap service” after receiving a customer complaint about injury and ...

Japan Airlines is now offering to drop passengers’ luggage off at their hotels for them for a fee. But the program isn’t just ...

For just 500 yen, Yotteba izakaya customers could request a post-meal slap around the face from a waitress. Then someone was ...

A survey conducted by the think tank Persol Research and Consulting of around 20,000 employees in customer-facing professions ... followed by the “civil service” at 29.4% and “delivery ...

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Japan's Space One said it terminated the flight of its Kairos small rocket after launch on Wednesday, aborting ...

Japan Airlines is now offering to drop travelers’ suitcases off at their hotels for them, for a fee. But the new program isn’t just about providing good customer service — it’s aimed at ...