Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...
Focus on human connections rather than gaming the online job application process, say experts. Read more at straitstimes.com.
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...
What happens when you stop avoiding failure and start seeking it out? I’m challenging myself to accumulate 50 rejections in ...
Whether you need to replace lost income or you want to supplement your existing salary, here's how to earn extra money.
On the spectrum of managerial chores, writing a job description probably falls somewhere between conducting employee ...
For years, Human Resources has often been perceived as a necessary expense. You’re heard it: a cost center focused on administrative tasks. Why?
The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...
What AI-Driven Innovations Set Startups Apart? Discover how AI-driven innovations are revolutionizing startups, featuring ...
Are we over-dependent on ChatGPT? Studies show what over-reliance on AI can do (and it's not good). Here's how to maintain a ...
Shanelle Gibson has been working in tech since 2016. At 33, she’s a lead scrum master at a small health-care firm, working ...
Two Southwest Virginia lawmakers support legislation dubbed the “AEP Accountability Act," to try and address electricity pricing by Appalachian Power.
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