Meet the organization helping retailers and technology vendors forge authentic, long-term partnerships that benefit the ...

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

Focus on human connections rather than gaming the online job application process, say experts. Read more at straitstimes.com.

A local shuttle bus driver was airlifted to Cairns hospital last Saturday after being bitten by a brown snake while at the ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

What happens when you stop avoiding failure and start seeking it out? I’m challenging myself to accumulate 50 rejections in ...

Whether you need to replace lost income or you want to supplement your existing salary, here's how to earn extra money.

On the spectrum of managerial chores, writing a job description probably falls somewhere between conducting employee ...

It's summer in the winter at Toronto's International Boat Show, kicking off this weekend. Keep in mind there is a one-day subway closure on Saturday.

For years, Human Resources has often been perceived as a necessary expense. You’re heard it: a cost center focused on administrative tasks. Why?

The Department for Work and Pensions will be launching a new 'digital channel' that will enable disability benefit, ...