It streamlines the organization of concerns, which makes a ticketing system one of the must-haves for any help desk software ... platform to create, track, and manage support tickets.

As organisations strive to keep pace with the growing demands of digital transformation, hybrid work environments, and ...

The Indian Railway Catering and Tourism Corporation (IRCTC) has launched its new IRCTC Super App, aiming to make train ...

We list the best live chat software, to make it simple and easy to support customers and employees from a single software platform. Live chat has become much more common these days, and you've ...

Workday's Katie Holden examines prioritizing human-centric design and AI-driven innovation, and dives into ways businesses ...

Support requests for PeopleSoft system issues and setup changes are submitted to the PeopleSoft HelpDesk, which uses the ticket-tracking software known as "Footprints." The Footprints system will log ...

Establishing ROI from AI projects can be challenging, but getting specific about metrics that matter, aligning data ...

By understanding hardware and software needs at the endpoint level ... only after disruptions occur and support requests are ...

The current records system has had a host of problems that police say have affected how they are able to serve the community.

In a world where agility and efficiency define success, businesses face mounting pressure to adapt their IT strategies.

I’m on vacation. Here are some past letters that I’m making new again, rather than leaving them to wilt in the archives. 1. My friend/client won’t pay my ...

Service desk managers should track metrics that echo ... not do documentation during the call. Ticket volume and backlog are the number of technical support issues that your service desk team ...