As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Vodafone has successfully tested the world's first "space video call," and it may change mobile phone coverage forever.

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

MPs have accused HMRC of deliberately running a poor phone service for customers in an attempt to push them online instead.

A reader tells MoneyWeek how phone snatchers stole thousands from his investment account and went on a spending spree with ...

Samadhan Services Limited, a concern of Grameen Telecom, has at last gained ground in its effort to become a payment service ...

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...

Alongside its big public push for AI investments, the U.K. government is also playing a virtual card to catapult itself into ...

HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly 44,000 customers were cut off without warning after being on hold for ...

There are few events more likely to induce a sense of déjà vu among weathered UK technology observers than the launch of a ...

The private telephone companies Digitel and Movistar will soon lead the deployment in Venezuela of the 5G network and the LTE ...

Fraud subverts digital transformation. Raising the bar on security is not only about reducing transaction friction and costs, ...