As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Vodafone has successfully tested the world's first "space video call," and it may change mobile phone coverage forever.

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

A reader tells MoneyWeek how phone snatchers stole thousands from his investment account and went on a spending spree with ...

Samadhan Services Limited, a concern of Grameen Telecom, has at last gained ground in its effort to become a payment service ...

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...

The government is ramping up efforts to crack down on criminal activities by targeting individuals using mule accounts and ...

The private telephone companies Digitel and Movistar will soon lead the deployment in Venezuela of the 5G network and the LTE ...

Fraud subverts digital transformation. Raising the bar on security is not only about reducing transaction friction and costs, ...

CNN is working on a new streaming service that promises to “stream news programming” on any device the user chooses.

From traditional investigative methods to zero-day exploits, authorities have a range of techniques at their disposal, ...

In today's interconnected digital landscape, securing your iPhone is no longer an optional precaution—it's an absolute ...