The Hidden Struggles of Pakistani Telcos, the operators face mounting challenges, including currency depreciation and rising ...

Cut off nearly 44k peeps who had been waiting 70 minutes for advice on unavoidable chore The UK tax collector must "take ...

MPs have accused HMRC of deliberately running a poor phone service for customers in an attempt to push them online instead.

Silkie Carlo, director of privacy campaign group Big Brother Watch, said the digital ID system risked being 'all-encompassing ...

Digital Nation Pakistan Bill 2025 aims to establish a comprehensive framework for fostering a digital society and governance ...

The Public Accounts Committee has warned in a new report that the tax authority is damaging public confidence in the tax ...

HMRC has been accused of running a 'deliberately poor' phone service by a Parliamentary committee, cutting-off customers ...

Nearly 44,000 customers were cut off without warning after being on hold for more than an hour last year.HMRC's system could ...

The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report ...

MPs have accused HM Revenue and Customs (HMRC) of deliberately making its helpline worse in the hope that callers go online ...

HMRC is 'deliberately' offering taxpayers poor customer service, according to a report by MPs which found that waiting times ...