As the CIO of Fifth Third Bancorp, Jude Schramm has been instrumental in steering the Cincinnati-based national banking ...

Improving the customer journey is not only a strategy, but also a need in the cutthroat market of today. With the correct ...

Key Points Lean Six Sigma is a structured, data-driven approach to quality and waste reduction that integrates seamlessly ...

Key Points Clearly outline workflows, roles, and communication points using tools like SIPOC diagrams to ensure alignment and ...

The customer is not always right. And some of them are more expensive than they’re worth. Here's how to make sure they don't ...

Three weeks after the murder of UnitedHealthcare CEO Brian Thompson, companies and executives are closely monitoring threats from customers and shoring up their security vulnerabilities.

A central theme of SaaS at Digitate is to always stay relevant to our customers—positively impacting business value delivery, agility, customer experience and productivity on a continuous basis.