CMS Wire54m
Customer Sentiment Analysis: Reading Emotions, Redefining Relationships
Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.
Harvard Business Review2h
How AI Is Changing the ROI of Customer Service
1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...
Starbucks is training staff on how to de-escalate conflict with people who aren't buying anything as it rolls back its open-door policy
In one example in the training, staff are taught how to deal with a regular customer asking for water when they haven't ...