Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

While marketing traditionally owns customer experience, today's CX challenges demand involvement from operations, finance, HR ...

Customer expectations continue to rise across all industries. According to my research, 91% of customers think companies ...