Shep Hyken is a customer service/CX expert ... honor and care shown toward someone or something that is considered important.” · Merriam-Webster Dictionary includes “high or special regard.” ...

Service is one piece of the entire customer experience pie, but it’s an important one. We see new technologies in customer service but also constant changes in consumers’ expectations.

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...